FAQ

Frequently Asked Questions

How do orders flow from WooCommerce to CJdropshipping?

New orders in WooCommerce are pushed instantly to CJdropshipping’s system for automated picking, packing, and shipping—no manual export or CSV upload needed.

How is inventory synchronized?

CJ’s warehouses send real‑time stock updates via the plugin; your WooCommerce listings reflect those changes immediately to prevent overselling.

How do I set and update product pricing?

Define cost‑plus or fixed markup rules in the CJdropshipping plugin. Whenever CJ’s costs change, your WooCommerce prices adjust automatically based on your settings.

What shipping options are available?

Choose express, standard, or economy shipping from China, the U.S., or EU warehouses—delivery times typically range from 2–7 business days depending on the option and destination.

How do customers receive tracking information?

After CJ fulfills an order, tracking numbers are uploaded to their system and automatically pushed back to WooCommerce; customers can view the tracking link in their order emails or account. 

Can I use custom packaging and branding?

Yes. Upload your logos and design files in the CJ dashboard to enable custom boxes, branded inserts, and promotional flyers for each shipment.

How are returns and refunds handled?

Customers submit return requests in WooCommerce; you create a return in CJ’s dashboard. Once CJ receives and inspects the return, you issue refunds through WooCommerce and CJ syncs the inventory update

What product categories does CJdropshipping support?

Over 600 categories, including electronics, fashion, home & garden, beauty, pet supplies, print‑on‑demand, and more—all accessible through the WooCommerce plugin.

How do I monitor performance and analytics?

CJ’s dashboard provides reports on order volumes, fulfillment speeds, return rates, and supplier performance; you can also leverage WooCommerce’s built‑in analytics or third‑party reporting plugins.

What support is available for WooCommerce + CJdropshipping users?

CJdropshipping offers 24/7 multilingual live chat and email support, plus a dedicated help center with setup guides, video tutorials, and a community forum.